More about our finance option(s)

Our monthly payment plan(s) are designed to help make your purchase more affordable. We offer:

• A payment term of 12 or 18 months interest free
• 24 or 36 months at 14.9% APR

It’s important to remember that you should only enter into a finance agreement if you are sure you can afford the repayments for the full term of the loan. Whichever finance option you choose to apply for, you need to be sure that you can afford to pay the deposit, and keep up with your monthly repayments. You should think about any changes to your situation that might occur during the term of the loan, which could affect your income or expenditure, for example – retirement, moving home, changing jobs, or any health issues.

Check your eligibility

You can be considered for finance if you: 

• Are at least 18 years old
• Are a permanent UK resident and have lived in the UK for at least 3 years 
• Have a gross annual income of at least £5,000  
• Have a UK bank account capable of accepting Direct Debits 
• Have a good credit history with no late payments, Debt Relief Orders, County Court Judgments or bankruptcies 
• Meet any other Omni criteria 

Please remember that your application for finance isn’t guaranteed to be accepted, and that all applications are subject to status.

Applying for a loan: Am I eligible to apply for finance?

You are/may be eligible to apply for finance if you:
• Are at least 18 years old.
• Have a gross annual income each year of more than
£5,000.
• Are a permanent UK resident and have lived in the
UK for at least 3 years.
• Have a UK bank account capable of accepting Direct
Debits.
• Are not currently bankrupt, subject to an Individual
Voluntary Agreement (IVA), or have any County
Court Judgements (CCJs).
• Provide an email address so your documentation can
be emailed to you.

Will a credit search be registered against me if I apply?

Omni will perform a 'soft' credit search on your credit
file as part of their assessment, to determine whether
the loan is affordable for you and if you are likely to
make your repayments on time.
It’s important to know that an application for credit will
only result in a ‘soft’ search on your credit file until the
point your application for finance is complete, at which
point a 'hard' credit check will be recorded on your
credit file. Only you can see that a 'soft' search has
been made on your credit file, but a 'hard' credit check
will be visible to others viewing your credit file, for
example, if you apply for credit in the future, the lender
will see that an application credit search was made on
your credit file.

What happens after I have submitted my application?

Your application will be assessed based on eligibility,
credit history and affordability and Omni will let you
know the outcome in just a few seconds.
Your application may be referred to a lender for
manual assessment and you may receive a request for
additional information to support your application.

What happens if my application is accepted?

Once your application is accepted you will be prompted
to review and sign your credit documentation. This
documentation will detail all the important information
about your loan and should be read carefully.

What happens if my application is referred to an Underwriter?

You will receive a response from the Underwriter within
20 minutes of the application being referred during
normal working hours. This can either be an accept,
decline or a request for more information.
If more information is requested, you will receive an
email detailing the information required. If you have
any questions, you can contact the Underwriting Team
at underwriting@ocrf.co.uk.

What happens if my application is declined?

If your application was declined, Omni may be unable
to give you specific reasons why. Omni use information
from your credit report, alongside your income and
expenditure data to make a lending decision. You will
receive an email which will provide further details of the
Credit Reference Agencies and contact information for
any queries you may have.

Managing my loan: When do my monthly repayments start?

After your goods or services have been provided your
loan will be activated. Your first Direct Debit payment
will be taken approximately 30 days after you receive
your welcome email from Omni. This will show on your
statement as a payment to Omni.
You can request to change your monthly payment date
after the first payment has been made by contacting
Omni and speaking to their customer services team on
0333 240 8317. You will also be registered for their
Customer Self Service portal, where you will be able to
change the payment date yourself.

How can I contact the lender to discuss my loan?

There are three ways to contact Omni:
• Through the Customer Self Service Portal.
• By email at customerenquiries@ocrf.co.uk
• By telephone on 0333 240 8317.

Are there any fees for repaying my loan early?

There may be a fee for early repayment depending on
the type of loan. Your Credit Agreement will detail the
applicable fees for your product.

Can I cancel my finance agreement?

You have 14 days to cancel your credit agreement,
please note that to cancel your goods and services you
will need to speak to us directly. Cancelling your finance
agreement with Omni without cancelling the goods and
services will mean payment for the goods and services
will still be required.

If I need to make a complaint, who do I contact?

If you are unhappy with the level of service Omni have
provided or anything Omni have done, you can let them
know in the following ways:
• By telephone on 0333 240 8317.
• Email: complaints@ocrf.co.uk.
• By Post: Complaints, Omni Capital Retail
Finance Ltd, Customer Services, PO Box 6990,
Basingstoke, Hampshire, RG24 4HX.

Financial Difficulties: Who do I speak to if I want to discuss my loan, or I’m having trouble with my repayments?

Information about how Omni can support you if you miss
a repayment can be found on their website:
https://omnicapitalretailfinance.co.uk/money-worries/